The best way to check is to make a small purchase and check the product for yourself. After you try and use it yourself, inspect it with your hands, you could figure out if it is original or fake. Then a decision can be made – do bigger purchase or not.

We highly advise that the products provided are exclusively utilized by licensed professionals who have been through the necessary training and expertise in handling these products. As we do not possess access to our customers’ medical histories or health conditions, we regretfully cannot provide any instructions pertaining to the management or usage of our products, medical aesthetics, and devices. In addition, we kindly suggest consulting a medical professional for any uncertainties or concerns regarding the usage of these products.

If you’ve ever ordered botulinum toxin and thought the vial seemed empty upon receiving it, you’re not alone. This is a common concern, especially for customers unfamiliar with the production and packaging of botulinum toxins. In our article, we explain why a toxin vial might seem empty and what you need to know to be confident in the quality and safety of your product.

It is essential to note that despite our diligent packaging efforts, there is a possibility that products may arrive in relatively warm conditions, especially during the summer season. Melted ice packs in shipments can raise questions about the safety and efficacy of the products. In our article, we explain why there is no need to worry and how the products maintain their quality even when exposed to short-term warmth.

We kindly ask you to consider this information when making your purchase, as we do not offer refunds for melted ice packs.

To cancel an order:

1. Go to My Account
2. Click Orders
3. Select Cancellation & Refund next to your order
4. Confirm by clicking Ok

Refunds are processed instantly or within a few business days, depending on your bank.

Note: This option is only available before the package is shipped.

After your order has been processed and prepared for shipment, you will receive a confirmation email containing the tracking number. We kindly advise checking both your inbox and spam folders for this email containing tracking information.

Moreover, tracking number will appear in your account. Log in to your account, go to “My account”, then click “Orders”, in front of your order press button “View”. Scroll down, and you will see all the tracking information including: tracking number, logistics carrier, date of shipping and “Track” button.

Once the order has been shipped it is no longer possible to cancel it. However, customers can apply for return. Please note, however, that shipping costs and return fees are non-refundable. For requests, please email us at sales@derma-solution.com

Before shipping, we conduct a pre-shipping inspection of each product and take a photo of every order to ensure that both the quantity and the product itself match the purchase order. If your order is missing any items, please contact our customer service. We will verify your order against our records and, once confirmed, will either ship the missing item at our expense or proceed with a refund.

One of the reasons your order may be ‘on hold’ is if you selected ‘payment with USDT’ as your payment method. In such cases, the invoice you received by email will indicate ‘pay with USDT (Tether)’ in the payment method section. If this selection was made unintentionally, please contact us via email, and we will provide you with further instructions.

Yes, we do. 

10% Discount: Write a simple text review (no photo needed).

15% Discount: Write a text review and include a picture of the product or a few results you’ve got after using it

25% Discount: Send us an unboxing or before-and-after video. Upload it to Google Drive and email the link to sales@derma-solution.com. You’ll receive your coupon within three business days. To qualify for a discount coupon for a video review, please follow these guidelines:

1. Share your feedback about our products and company, mentioning Derma-Solution.

2. Ensure the video has clear audio and visuals.

3. Each customer can submit up to 3 video reviews. After that, further reviews won’t qualify for additional coupons.

To leave a review:

1. Log into your Derma Solution account.
2. Head over to ‘My Account’ > ‘Orders’.
3. Find the order you want to review and click the ‘Rate’ button.

We will check your review, and discount code (10-25% depending on type of review) will be forwarded to you.

More info on this matter read HERE.