Frequently Asked Questions
According to our rich experience, it usually takes 3-7 business days for a package to get to the United States. It could rarely arrive faster, the same could be said about delays.
The best way to check is to make a small purchase and check the product for yourself. After you try and use it yourself, inspect it with your hands, you could figure out if it is original or fake. Then a decision can be made – do bigger purchase or not.
For orders less than 500$ – shipping fee is 29$.
For orders more than 500$ – shipping fee is 15$.
For wholesale orders – shipping fee is calculated individually.
If you made an order, and you realized that you would like to cancel it by any reason, please, follow these steps:
Your money will be returned to your account instantly or within several business days, depending on your bank.
BE AWARE, THIS FUNCTION WILL ONLY WORK BEFORE THE PACKAGE IS SHIPPED.
The fastest way in by Whatsapp
Next best way is to email us – firstname.lastname@example.org
You can also call or sms us to +821026828677
We highly advise that the products provided are exclusively utilized by licensed professionals who have been through the necessary training and expertise in handling these products.
As we do not possess access to our customers’ medical histories or health conditions, we regretfully cannot provide any instructions pertaining to the management or usage of our products, medical aesthetics, and devices.
In addition, we kindly suggest consulting a medical professional for any uncertainties or concerns regarding the usage of these products.
Please be informed that Derma Solution cannot assume responsibility for any damages or adverse reactions resulting from improper usage of these products.
After your order has been processed and prepared for shipment, you will receive a confirmation email containing the tracking number.
We kindly advise checking both your inbox and spam folders for this email containing tracking information.
Moreover, tracking number will appear in your account. Log in to your account, go to “My account”, then click “Orders”, in front of your order press button “View”. Scroll down, and you will see all the tracking information including: tracking number, logistics carrier, date of shipping and “Track” button.
Yes, we do.
After using a product (that you purchased on our website), if you feel like sharing your experience with other visitors, you can count on a one time discount. All you need to do is to log in your account, leave a review for a product you used (could be just text or a text with photos) – that’s all.
We will check your review, and your discount code (5-15% depending on type of review) will be forwarded to you.
More info on this matter read HERE.
We would like to bring an important matter to your attention regarding your upcoming order of botulinum toxins. It is essential to note that despite our diligent packaging efforts, there is a possibility that the products may arrive in relatively warm or even hot conditions. We want to ensure transparency by informing you that based on our extensive experience and rigorous testing, there is a chance that the product’s effectiveness may be slightly compromised, by up to 10%.
We kindly request that you proceed with your purchase while taking this information into consideration. However, we want to assure you that our team is dedicated to maintaining the highest standards of quality and efficacy.
Your understanding in this matter is greatly appreciated, and we value your trust in our services.
Thank you for your ongoing support.
If it is anticipated that your package may be held in customs, we kindly request that you reach out to the logistics carrier for further assistance. Please note that it may take up to 10 business days from the date of claim for us to receive an update. During this time frame, we are unable to take any immediate action.
In the event that your package becomes stuck in local customs and is not released, there are two possibilities to consider. The first possibility is that the recipient may be required to pay a tax fee for the release of the package. If this is the case, we kindly ask the recipient to fulfill this requirement in order to facilitate the release.
Alternatively, if the package is refused by customs, we will take the necessary steps to ensure your satisfaction. In this case, our client has 2 choices: either get refund deducting only shipping fee, or ask for reshipping the order once again at our expense. We will process a reshipment of the package at no additional cost, providing you with a new tracking number for your convenience if you choose so. If new shipping is stuck at customs again, it is a matter for negotiation. In that case, the situation will be resoled individually.
It is important to note that if the parcel is not released by the logistics carrier due to the receiver’s failure to pay the tax fee, it will not be subject to compensation in any way. We kindly ask for your understanding in this matter.